Privacy Policy of Jigsaw Bag-in-Box Ltd

Jigsaw Bag-in-Box Ltd does not and, will not in the future, store the financial details (credit or debit card numbers) of any of its customers. We do not, and will not, share any financial information with any third party.
Jigsaw Bag-in-Box does not have an internet merchant account and customers who buy online from our shop enter their financial details into a secure server operated by PayPal (Europe) who operate as our merchant account. Customers are not sharing financial details with Jigsaw Bag-in-Box. For a comprehensive account of the privacy policy for PayPal (Europe) please click here

Delivery Policy of Jigsaw Bag-in-Box Ltd

Jigsaw Bag-in-Box endeavors to process all online orders within two working days of the order being made and our couriers offer a 72 hours. If the product you require is out of stock we will contact you within two working days either by email or telephone and advise you when your goods will be delivered. Jigsaw Bag-in-Box shuts down for two fortnightly holidays per year and the shop is taken offline.

Return, Refund and Cancellation Policies of Jigsaw Bag-in-Box Ltd

If any goods that arrive damaged they can be returned and will be replaced at the cost of Jigsaw Bag-in-Box or the funds credited to the customers payment card. In the event of customers wishing to change their order after they have received goods they can do this but they may be asked to pay the carriage costs of the return and the replacement. Requests to change orders should be made within seven working days of the original delivery. If customers find that they no longer require goods that have been ordered they can ring Jigsaw Bag-in-Box (01278 722136) and if the order has not been dispatched they can received an immediate credit to their payment card. If the order has already been processed they goods can be returned for a refund but the customer may be asked to pay carriage costs.